We run a 15 minute appointment system with both vet and nurse appointments throughout the day. In the event of an emergency, then you will be attended to as soon as possible. If there are any major delays, then our receptionists will endeavour to inform you how long the wait will be.
We are happy to make home visits if you are unable to come to the practice or if your pet is too unwell to travel. However, please bear in mind that all the equipment and resources are based at the practice and we would prefer you to bring your pet to us if at all possible to enable us to provide the optimum treatment.
In the event of an emergency when the clinic is shut, please phone our telephone number 01872 273959. Here your call will be diverted to CVETs emergency clinic in Penstraze, Truro. CVETs is a dedicated out of hours clinic manned by a team that specialise in emergency care. If your pet needs to stay overnight, CVETs will arrange for him to be transported back to City Road the next day for continued hospitalisation and care.
Our practice is built on referral. 80% of new clients come in on the basis of personal recommendation. If you have friends who could benefit from our provision of veterinary care please let them know.
When your friend comes in for the first consultation/ booster, they get 20% off that. On your next visit you will get 20% off as well.
CONSULTATIONS throughout the day
COMPUTERISED RECORDS are always available
ANNUAL HEALTH CHECKS AND VACCINATIONS
MICROCHIPPING for easy identification of your pet
ADVICE from flea and worm control to behaviour and nutrition
GENERAL SURGICAL PROCEDURES in our sterile operating theatre e.g neuterings, lump removals
PRESCRIPTION MEDICINES dispensed from the surgery
X-RAY imaging with automatic processing for instant viewing and analysis
IN HOUSE BLOOD AND URINE ANALYSIS
ECG HEART MONITOR to check heart irregularities
BLOOD PRESSURE CHECKS
DENTAL TREATMENT in our dedicated dental suite for ultra sonic scaling, extractions and other treatment
INVESTIGATION and assessment of difficult medical problems
HOSPITALISATION for prolonged treatment
DERMATOLOGY Simon Tai : Cert VD – Simon is only one of a handful of Vets in the south west who has undertaken training in and passed the RCVS certificate in veterinary dermatology
ULTRASOUND EXAMINATION for imaging of heart, abdomen and for pregnancy diagnosis
NURSE CLINICS AND PUPPY PARTIES!!
WEIGHT MONITORING using the weighing platform
PET TRAVEL SCHEME Rabies vaccination and testing for the ‘Pet Passport’
HOME VISITS can be arranged if necessary
EMERGENCY SERVICE Veterinary attention available 24 hours a day: click here for our opening times
PET FOOD & SUPPLIES in our waiting room display