We employ an appointment system surgery with both Vet and Nurse appointments available throughout the day. Each appointment slot is for 15 minutes which allows us to spend the time with you that your pet deserves.
At City Road Veterinary Centre in Truro, our experienced, dedicated and professional team of staff understand why your pets are such important family members. With a more friendly and personal approach to animal care, we offer not only first-class veterinary treatment but advice, help and encouragement for our clients, helping you to keep your pets in the very best of health and happiness. WHY CHOOSE US?
COVID 19 Update on veterinary services
Friday January 8th 2021 LOCKDOWN 3.0
We have now had guidance from the British Veterinary association with regards to the new lockdown especially with the strong “stay at home “ message from Boris .
Unfortunately it’s not business as usual . But WE ARE VERY MUCH OPEN but with some restrictions
WE ARE HERE to see your pets face to face if ill and to fulfil any prescriptions , medications and flea and wormer.
We will be performing consultations remotely by video and by telephone
We will be neutering animals If delaying surgery impacts your pets welfare.
We will see your puppy for inoculations but will be deferring adult vaccinations until lockdown has finished .
Unfortunately we are unable to run any of our nurses clinics .
We will be now working with a skeleton staff with only THREE team members in the practice , so please be patient if we cannot respond to any queries straight away
We will of course continue to limit in person contact with clients by car park consulting and not allowing clients in the building .
Please respect our wishes in that are not able to fulfil our full range of services at the moment .
We’ll get through this together !
Stay safe !
Thursday November 6th 2020
Following on from the recent government announcement, we would like to reassure all of our clients that we are still here for you and your pets
It is recognised that we are an essential business and as such will remain open.
However there are some restrictions in place regarding the types of services we can offer.
We will temporarily be unable to offer any Nurse clinic appointments including claw clips, anal gland expression or Pet health plan checks.
Booster vaccinations will still go ahead providing they are due as will puppy and kitten vaccinations.
At the current time we will be unable to offer house visits.
If your pet is unwell and you would rather not attend the surgery in person we are able to offer video consultations as an alternative.
Our phone lines have been particularly busy so if possible, please use our online booking facility for routine appointments.
It is essential that you call prior to attending the practice.
We have contactless collection facilities in place for collection of medications, flea and worm treatments and food.
We would ask that all clients call from the car park to check in and wear face coverings as recommended.
THANK YOU ONCE AGAIN FOR YOUR UNDERSTANDING AT THIS DIFFICULT TIME FROM THE WHOLE TEAM AT CITY ROAD VETS
Saturday August 15th 2020
In line with the easing of restrictions across the UK, we are pleased to announce that we are able to offer as full a range of veterinary services as possible in a safe manner.
However, during the pandemic it will not be a return to pre-Covid ‘business as usual’.
From Monday August 17th, we will be working in 3 teams in separate work areas, working separately to one another , and ensuring we are strict social distancing whilst wearing PPE
We will be reserving telephone lines for urgent cases so please take advantage of our online booking system to make an appointment or if you need a repeat prescription, please email email@example.com
We plan to continue not to allow clients inside the building for the time being.The reason for this being a Covid 19 infection could mean us having to close the practice for 2 weeks minimum.The closed door policy helps us to reduce this risk significantly. We will continue to collect your pets in a contact free manner whilst keeping a physical distance.
The closed door policy does mean that each appointment tends to take longer and it requires at least 2 members of staff to carry it out. So whilst we have significantly more appointments available than during peak lockdown, we are by no means back to full capacity. Every day we reserve a number of appointments for urgent cases, so please can you book less urgent cases a week or two in advance.
On arrival, we ask you to please stay in your cars and call to alert us you have arrived. We would ask dogs are put on a lead and put in the boot of the car. Cats should be in a cat box and, when requested, placed on the ground. When you return to the car, we can them take your pet through for cuddles with our vets and nurses. Many owners are anxious about their pet attending the vets without them, but we have found almost exclusively animals are very easy to handle and are relaxed with the teams they generally know well. Remember, we are trained in behaviour and handling animals, to ensure a happy visit for your pet. Whist we know it is because you love them, we would ask you not to call after your dog as we lead them; they tend to pull back and it makes their trip a bit trickier. We do love your pet almost as much as you and we want to make it a nice experience for them.
We know many of you are now seasoned medicine collectors, but for those who have yet to do so, we do have a socially distanced method in place. For all repeat medications and flea and worm requests, we require 48h notice; email is preferable, but telephone if this is not possible. On collection, please call from the car park, and we will place medicines in the box on a chair outside the front door. Please stay at the end of the path; remember 2m is the distance we need to keep between ourselves and you for all of our safety
We are very grateful for your continued understanding during these most difficult times.
SURGERY OPENING HOURS
Monday – Friday: 8.30 – 10.00am, 2.00 – 3.00pm and 4.00 – 6.30pm Saturday: 9.00 – 11.30am Normal surgery Saturday: 5.00 – 6.00pm Urgent cases only Sunday/Bank holidays: 9.00 – 10.00am and 5.00 – 6.00pm for Urgent cases only
Visits by appointment only
Please phone us on 01872 273959 to make an appointment
These are uncertain times for us all but we want to do everything we can to help our clients feel safe, we still want you to receive first class service from us all, without putting yours and our health at risk.
“I have been seeing Mr Leedham since I was a pup. I have spent quite a lot of time in the consulting room over recent years due to multiple health problems! However, I have such respect for Mr Leedham as I know he always does best by me! I consider all the ladies on reception and nurses as my friends, I love to see their smiling faces and have a quick cuddle! Mr Leedham has always made me better, I have caused him a lot of hurdles to overcome along with a lot of surprises as I never do anything classed as the ‘norm’ ! All the staff have such patience with us as my owner worries very much, They always show her kindness, understanding along with time and empathy! (she even wants us to move in there!) I must admit I am not that keen on that idea. I prefer to just visit them all (you can have too much of a good thing! ). Anyway, the best part of all is a smile and a treat! I know I am in good hands and that what ever decision will be made with regards to my failing health will be in the best interest for me! You are the BEST! Thank you all for being so lovely!” Sarah (on behalf of Macy)
“We moved to Truro 3 years ago and immediately registered our 3 cats at City road vets. It proved to be a great move when recently, Frankie one of our Maine coons, suffered a burst stomach ulcer and was gravely ill. Simon Tai operated on Frankie after a quick diagnosis and saved his life. Frankie remained in care for a couple of weeks and the aftercare from Simon and all the staff was exemplary. You treat our cats as part of the family and its very reassuring to know that City road vets are there to care for them. Thank you.” Kevin
“This is a lovely vets. They have seen us through the loss of our Jack Russell and welcomed Rosy in March. Everyone in the practice has been so friendly and kind, both to us and Rosy and the care has been excellent. It is the first time any of our dogs have been happy to go back into a vets, even after surgery. I would and do recommend this practice to everyone.” Hester Hitchins
“We brought Sasha here on recommendation for a skin disorder and found the staff and Mr Tai really helpful and friendly. I feel confident after Mr Tai’s diagnosis that we can get to grips with my dog’s problem. We took about an hour to get here but it was well worth it, and it is the first time ever that we have been offered a lovely cup of tea by any veterinary practice Thanks to everyone at City Vet’s as Arnie says, “I’ll be back!” Sheila Whitfield
“In 25 years of owning cocker spaniels we have been fortunate to have had our much-loved pets looked after by some great vets. For the past 5 years, since moving to Cornwall, we have found the best of the best at CityRoad vets in Lewes. All the staff are great, but in Simon Tai we have discovered the most wonderful vet of all. Our dogs, Minnie and Taffy, have been lucky to be tended by Simon; he cured Taffy’s skin condition when other vets (in other practices) had failed, he cared for Minnie with great compassion in her last months, and he saved Taffy’s life earlier this year when serious cancer was discovered following a seizure. We visited Taffy after his operation, and actually witnessed a bed being delivered to the surgery so that Simon could stay overnight to tend for Taff (and your pets in the future!) We were staggered to see how far Mr Tai would go to in order to care for our pet, and will always be grateful for his care, skill and commitment. Taff is happy, and well, due entirely to Simon. Thank you so much.” Andy and Debbie Hulks (on behalf of Taffy and Minnie)
The year 2020 has been very different, filled with uncertainty and many ups and downs, but we’ve pulled together (from a distance) and we’re almost there. The stress and strain has been felt by all family members and this includes your pets, we’ve put together our top tips to try and help you all through the festive period and changes coming over the next few...