Our phone lines have been particularly busy so if possible, please use our online booking facility for routine appointments.In line with the easing of restrictions across the UK, we are pleased to announce that we are able to offer as full a range of veterinary services as possible in a safe manner.
However, during the pandemic it will not be a return to pre-Covid ‘business as usual’.
From Monday August 17th, we will be working in 3 teams in separate work areas, working separately to one another , and ensuring we are strict social distancing whilst wearing PPE
We will be reserving telephone lines for urgent cases so please take advantage of our online booking system to make an appointment or if you need a repeat prescription, please email reception@cityroadvets.co.uk
We plan to continue not to allow clients inside the building for the time being.The reason for this being a Covid 19 infection could mean us having to close the practice for 2 weeks minimum.The closed door policy helps us to reduce this risk significantly. We will continue to collect your pets in a contact free manner whilst keeping a physical distance.
The closed door policy does mean that each appointment tends to take longer and it requires at least 2 members of staff to carry it out. So whilst we have significantly more appointments available than during peak lockdown, we are by no means back to full capacity. Every day we reserve a number of appointments for urgent cases, so please can you book less urgent cases a week or two in advance.
On arrival, we ask you to please stay in your cars and call to alert us you have arrived. We would ask dogs are put on a lead and put in the boot of the car. Cats should be in a cat box and, when requested, placed on the ground. When you return to the car, we can them take your pet through for cuddles with our vets and nurses. Many owners are anxious about their pet attending the vets without them, but we have found almost exclusively animals are very easy to handle and are relaxed with the teams they generally know well. Remember, we are trained in behaviour and handling animals, to ensure a happy visit for your pet. Whist we know it is because you love them, we would ask you not to call after your dog as we lead them; they tend to pull back and it makes their trip a bit trickier. We do love your pet almost as much as you and we want to make it a nice experience for them.
We know many of you are now seasoned medicine collectors, but for those who have yet to do so, we do have a socially distanced method in place. For all repeat medications and flea and worm requests, we require 48h notice; email is preferable, but telephone if this is not possible. On collection, please call from the car park, and we will place medicines in the box on a chair outside the front door. Please stay at the end of the path; remember 2m is the distance we need to keep between ourselves and you for all of our safety
We are very grateful for your continued understanding during these most difficult times.
We now offer 5 Weeks FREE* with Vetsure Pet Insurance, click HERE to find out more on our Pet Insurance page …
“I have been seeing Mr Leedham since I was a pup. I have spent quite a lot of time in the consulting room over recent years due to multiple health problems! However, I have such respect for Mr Leedham as I know he always does best by me! I consider all the ladies on reception and nurses as my friends, I love to see their smiling faces and have a quick cuddle! Mr Leedham has always made me better, I have caused him a lot of hurdles to overcome along with a lot of surprises as I never do anything classed as the ‘norm’ ! All the staff have such patience with us as my owner worries very much, They always show her kindness, understanding along with time and empathy! (she even wants us to move in there!) I must admit I am not that keen on that idea. I prefer to just visit them all (you can have too much of a good thing! ). Anyway, the best part of all is a smile and a treat! I know I am in good hands and that what ever decision will be made with regards to my failing health will be in the best interest for me! You are the BEST! Thank you all for being so lovely!” Sarah (on behalf of Macy)
“We moved to Truro 3 years ago and immediately registered our 3 cats at City road vets. It proved to be a great move when recently, Frankie one of our Maine coons, suffered a burst stomach ulcer and was gravely ill. Simon Tai operated on Frankie after a quick diagnosis and saved his life. Frankie remained in care for a couple of weeks and the aftercare from Simon and all the staff was exemplary. You treat our cats as part of the family and its very reassuring to know that City road vets are there to care for them. Thank you.” Kevin
“This is a lovely vets. They have seen us through the loss of our Jack Russell and welcomed Rosy in March. Everyone in the practice has been so friendly and kind, both to us and Rosy and the care has been excellent. It is the first time any of our dogs have been happy to go back into a vets, even after surgery. I would and do recommend this practice to everyone.” Hester Hitchins
“We brought Sasha here on recommendation for a skin disorder and found the staff and Mr Tai really helpful and friendly. I feel confident after Mr Tai’s diagnosis that we can get to grips with my dog’s problem. We took about an hour to get here but it was well worth it, and it is the first time ever that we have been offered a lovely cup of tea by any veterinary practice Thanks to everyone at City Vet’s as Arnie says, “I’ll be back!” Sheila Whitfield
“In 25 years of owning cocker spaniels we have been fortunate to have had our much-loved pets looked after by some great vets. For the past 5 years, since moving to Cornwall, we have found the best of the best at CityRoad vets in Lewes. All the staff are great, but in Simon Tai we have discovered the most wonderful vet of all. Our dogs, Minnie and Taffy, have been lucky to be tended by Simon; he cured Taffy’s skin condition when other vets (in other practices) had failed, he cared for Minnie with great compassion in her last months, and he saved Taffy’s life earlier this year when serious cancer was discovered following a seizure. We visited Taffy after his operation, and actually witnessed a bed being delivered to the surgery so that Simon could stay overnight to tend for Taff (and your pets in the future!) We were staggered to see how far Mr Tai would go to in order to care for our pet, and will always be grateful for his care, skill and commitment. Taff is happy, and well, due entirely to Simon. Thank you so much.” Andy and Debbie Hulks (on behalf of Taffy and Minnie)
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