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Coronavirus update

Coronavirus update

These are uncertain times for us all but we want to do everything we can to help our clients feel safe, we still want you to receive first class service from us all, without putting yours and our health at risk.

We will continue to remain open as usual, but we do need to take further steps to reduce risk of virus transmission. We want to reassure you that whilst we are taking sensible precautions we will still be here to look after your pets. We are continuing with our rigorous hand and surface hygiene systems, but there are a few ways that you can help us stay healthy too, so we can continue to provide our vital service to the pet owning community of Truro.

If you are isolating and your pet needs to see the vet, you can either
a) get help to bring your pet to the surgery
b) under certain circumstances we will able to house visit.

Watch this space, we will be offering Video consults very soon in our appointment slots, these can be offered if you are at home self isolating, and have any concerns with your pets, in the meantime we can offer a similar service but using face time or Skype. Please contact the practice if this is of interest to you.

If you are showing symptoms, and your pet needs to be seen by vet, please contact reception to advise us of this. If this is the case, we would appreciate you waiting in the car, letting us know you are here by phone, then a member of staff can collect your pet from the car. We can carry out the health check examination in the practice, and then bring your pet back to your car. Then phone you to let you know the outcome.

  1. Please observe the recommendations for thorough hand washing with soap before leaving home and on arrival, and leaving the consult rooms. We have hand gel available on reception desk, but as stocks are limited we would kindly request only one pump per person please.
  2. If possible, only one family member per consultation to help reduce the movement of people in and out of the practice.
  3. We would prefer card payment if possible to reduce the risk of handling cash.