Jobs at City Road Vets

Here at City Road veterinary centre we are always on the look out for new additions to our team.
If you feel that you could further enhance us by employing you, please email sophie@cityroadvets.co.uk with a covering letter, CV and complete the application form. For the right person, even if we don’t have a position available, we could create a position just for you! Go on – you’ve got nothing to lose by doing so!
Download our application form here

 

PART OR FULL TIME VETERINARY NURSE REQUIRED – JOB DESCRIPTION –  STARTING 2019

Assisting the Veterinary Surgeon with consultations

Assisting veterinary surgeons with operations & maintaining anaesthetics.

Calculating and administering premeds and operative medications.Dispensing medications.

Admitting & Discharging patients pre/ post operatively/hospitalisation.

Dealing with the general public on a daily basis- to include dealing with difficult clients.

Reception duties- Greeting clients promptly and politely, answering phone calls, attending/ cancelling appointments and taking payments.

Working with and supporting all staff

Nursing and medicating inpatients.

Running and promoting nurse clinics daily, to include, weight clinics, health club checks, remove sutures, empty anal glands, cut nails, dental check ups, monthly kitten and puppy checks

Maintaining a clean and appropriate operating environment

Maintenance of surgical and anaesthetic equipment

Keep up to date with regular CPD

If necessary,  help with our weekly puppy parties.

Actively participate with our scheduled practice meetings, and CI meetings.

Liaise with drug company reps

Post operative courtesy calls.

Equipment maintenance

Assisting with information re display boards

Regular Communication between Head Nurse and Practice Manager.

Understanding and helping to implement the practice organisation, and SOPs.

Stock control

Starting salary to be discussed at interview.  Employee Work place pension contribution in addition.

Other benefits also to be discussed at interview.

 

 

 

FULL TIME RECEPTIONIST VACANCY– JOB DESCRIPTION- STARTING MAY 2019

The role of receptionist is extremely important as your appearance and manner create the first impression that the general public receives of the practice. Clients and visitors should be welcomed in a warm, friendly, courteous and professional manner. It is important to believe that you work in the best practice in the country.

Clients with appointments should be entered onto the computer system and asked to take a seat. Clients without appointments should have their inquiries/queries dealt with as soon as possible, bearing in mind that the situation may be an emergency. You will also be required to book appointments with veterinary surgeons, nurses and visiting specialists.

You are responsible for keeping client contact details up to date on the records.

Telephone calls should be answered as soon as possible, always remembering that a ringing telephone is a caller waiting for service.

Requests for advice over the telephone should be in accordance with the staff handbook. You should be familiar with practice policies on:-
Vaccinations
Worming
De-Fleaing
Neutering
House visits
Boarding
Dog training
It is essential that inquiries on matters other than the above topics are directed to either a veterinary surgeon or a nurse.

Occasionally it will be necessary for you to admit injured, ill or stray animals. It is essential that you follow practice policy for these admissions. For example, animals should not be placed directly into a kennel without being examined by a veterinary surgeon or nurse.

Additional responsibilities
Telephone clients if appointments need to be altered/cancelled
Telephone owners regarding the arrival of ashes
Stock waiting room leaflets, business cards, insurance forms etc. and stamp leaflets with practice stamp as necessary
open up the surgery as necessary, Blinds/mats/lights/telephones
Telephone clients to inform arrival of “special orders”.
Tidy chairs in reception
Check reception for litter, lost property, cleanliness and ensure wet floor sign is used when necessary and removed when floor dry
Ensure notice boards are up to date
Telephone charities as and when collection boxes are full.
Preparation of invoices, reminders and forwarding of bad debtors to debt handling company.
Dealing with voucher systems.
Booster reminder system
Radiography monitoring badge system. Collection and posting to NRB
Assistance with information display boards.
Assisting referral appointment provision. Stocking of Reception / counter sales.
Other miscellaneous tasks such as bringing the milk in and watering the plants.
Helping with such tasks as may be required to help with the smooth running of the practice
The partners reserve the right to at any time during your employment upon reasonable notice , to require you to undertake any duties which fall within your capabilities.

Cashing up till at end of day and card processing machine.
Insurance claim administration.
Checking all work fully invoiced.
Taking clients orders for drugs and food. Posting prescriptions for POMs on PMS
Cleaning office and reception as required.
Liaise with drug company reps.
Post Operative courtesy calls.
Sympathy cards
Office supplies provision.
Equipment maintenance / liaison with PMS provider ( eZeoffice) and Dell/BT
Monitor and respond to emails/ faxes and electronic filing of records.
Preparing client operation/hospitalisation consent forms the day prior to the operation and requesting estimates from the vet concerned

Prepare client welcome packs

The position is full time with an average of  38 hrs scheduled per week.

Starting salary £9/ hr for the right candidate. Employee Work place pension contribution in addition.

Other benefits to be discussed at interview

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